At-Risk MRR
$18,420
23 accounts need manual review today
Collections Command Center
Payment Recovery Operations
Recovered (30d)
$42,860
67.4% recovery rate from failed charges
Avg. Recovery Time
6.8 days
Target under 5 days for enterprise plans
Retry Queue
48 jobs
Next execution window in 2h 14m
Recovery Runbook
Stage-by-stage workflow with expected conversion and channel ownership.
Day 0 - Smart Retry
42% recoveryAuto retry at issuer-preferred local hour. Trigger only for soft declines.
Channel: Payment gateway
Owner: Billing ops
Day 1 - Reminder Email
17% recoveryPersonalized payment update email with one-click billing portal deep-link.
Channel: Email
Owner: Lifecycle
Day 4 - In-app Blocker
8% recoveryShow payment banner for admins. Team members keep limited read-only access.
Channel: In-app
Owner: Product
Day 7 - CSM Escalation
ManualEscalate enterprise accounts with churn risk score above 80 for direct outreach.
Channel: CSM call
Owner: Success
Automation Health
Live status of dunning automations.
Smart Retry
Running1 failed job in last 24h
Email Sequence
RunningOpen rate 58.2%, click-through 14.3%
Webhook Reconciliation
DelayedGateway sync lag: 11 minutes
Escalation Queue
Accounts that crossed manual intervention threshold.
Helio Health
Due in 1h$3,200 MRR - 16 days past due - Owner: Samir
Acme Inc
Due today$2,640 MRR - 11 days past due - Owner: Mina
Blueorbit
Tomorrow$1,020 MRR - 9 days past due - Owner: Arif
Accounts Requiring Action
Compact queue for today's dunning interventions.
| Account | MRR | Stage | Owner | Next Action |
|---|---|---|---|---|
| Helio Health | $3,200 | Escalated | Samir | |
| GridOps | $1,180 | Retry Scheduled | Mina | |
| EchoPay | $890 | Reminder 1 | Arif |